Disclaimer
Where as every possible care is taken to supply our customers with exactly what they want mistakes can be made. We will endeavour to solve any problems that occur to the best of our ability and in the shortest possible time to make your buying experience as pleasurable as possible.
Ordering & Pre-Orders
Please note: Pre-order means that your item will not ship before its release date and so will all other items on your order. We do not split up orders, everything will be shipped all at once together in one package. NO EXCEPTIONS!
If you would like in-stock items shipped immediately please purchase pre-orders in a separate order.
Payment
All transactions on this site are in Australian Dollars(AUD) only.
We accept:
- PayPal
- Credit Card
- AfterPay
- Direct Debit
Please note there will be a delay in sending your item if you pay by direct debit as it has to clear first, approx 2-3 days is usual. We do not accept international direct debit orders.
Delivery
It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. We will provide you with an estimated date for delivery of all parcels and while we make every effort to deliver by this time, all dates specified are estimates only. Unfortunately, we are unable to guarantee time of delivery. It is the responsibility of the customer to inform Rue Morgue Records if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.
Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
International Orders
Shipping costs for ALL international transactions are a rough guess. We will quote you the correct amount for international shipping once it comes time to ship your item.
Refund Policy
If you receive a product that you believe is not what you ordered we will replace the item or refund your money at our discretion. It will be your responsibility to mail the item back to our PO Box in its original undamaged and sealed condition.
Rue Morgue Records
PO Box 1060
Darling VIC 3145
Australia
We do not issue refunds for people who fail to read if an item is on pre-order or not. Pre-order items will be clearly marked and highlighted. Your failure to see if an item is on pre-order does not entitle you to cancellation. Pre-Order items WILL NOT be refunded.
NO REFUNDS for change of mind. All Sales are FINAL!
